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TERMS OF USE

INTRODUCTION

These terms of use governs your purchases from, and your use of, the www.beuwatches.com website and forms a contract between you and BEU Enterprises AB, Swedish company registration number 559120-4135, Östermalmsgatan 26A, 114 26 Stockholm, Sweden (hereinafter “BEU ”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

CONFIRMATION

Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.

PAYMENT

You may pay with either credit or debit cards. Stripe banking services manages all of our banking transactions. BEU does not store any credit card numbers.

PAYMENT BY CARD

Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by Stripe with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, BEU may automatically cancel your order.

PROMO CODES

Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.

TAXES

All prices shown on the BEU  website, www.beuwatches.com, are including VAT, in accordance with the applicable legislation. In case an order will be shipped to a delivery address outside the EU, please note that the VAT is removed at the checkout or earlier depending on which country the product will be delivered to.

Please note that in case of an order is shipped to an delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that BEU has no control over these charges and, since these charges are different for different countries, BEU cannot predict their amount. BEU advises you to contact your local customs office for further information.

ORDERING

Orders made in another person’s name without the person’s consent, will be reported to the authorities. BEU holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel BEU to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact BEU in order to get an address to send the goods to. Return shipping is paid by the customer. If you live in a geographical area where the national postal service does not offer returns, the customer may be obliged to pay for the return shipping. If an item is damaged during transport, BEU should be contacted within 30 days for information about compensation.

PERSONAL INFORMATION

When shopping with BEU we will save some of your data to fulfill your purchase. BEU treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. BEU may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies here: Privacy Policy

PRODUCT

BEU has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

DELIVERY AND CANCELLATIONS

BEU ships worldwide. Deliveries are made in cooperation with the postal services and their partners. You have the right to cancel purchases and return delivered goods by contacting BEU’s customer service or using the contact form on BEU’s website within 30 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the risk for transporting the returned goods to BEU.

You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us.

BEU does not take responsibility for any items lost during the return shipping.

In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with BEU either by email or telephone. If a product has been discontinued BEU has the right to cancel the purchase and refund the paid amount to the customer. BEU will notify the customer of a replacement or equivalent products if available.

 

Delivery

BEU will send your order as soon as possible. The shipping time for your delivery depends on the parcel service provider and the time it takes to make your order ready for delivery at our third-party warehouse located in Sweden. The estimated delivery time is 3-5 business days. Within Sweden your order will be sent to your nearest service point with Schenker. Within Europe your order will be delivered with DHL and to the rest of the world the package will be delivered with UPS.

Note that BEU has no influence over the exact time of arrival of your delivery!

 

Delivery charges

BEU are currently offering free shipping worldwide, all goods are shipped from Sweden. Orders to countries outside of the EU (except Norway and Switzerland) may be subject to VAT, import duties and/or taxes. These fees are levied once your package reaches your country. beuwatches.com ships packages according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Returns

You have the right to return the products purchased at www.beuwatches.com, a notification of this shall be done immediately or no later than 30 days after you have received the item. The notification must be sent to BEU Watches (contact us here) and should include the following information:
a) Order number
b) Reason for return
c) Name of the product you wish to return

The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.

Follow these steps when you wish to make a return:

1. Contact BEU to notify about your return and to receive your return label

2. Prepare your product(s) well for the transportation, we recommend you to use the original packaging. You are responsible for the product to come back undamaged to the warehouse.

3. Place the return label on the package.

4. Drop of your package at your nearest Schenker/UPS service point. Do not forget to save the return receipt.

5. Refunds of the returned goods will be made within two weeks after BEU received the products.

NON PICKED UP GOODS

If you fail to collect your order, we reserve the right to charge you for all costs that arise when handling your order and shipment back to BEU. This cost will be deducted from your initial payment of the order.

COMPLAINTS TERMS

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 30 days from receiving the product.

Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to BEU should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. BEU has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, BEU will send the product back to the customer.

LIABILITY

BEU responsibility for errors in connection to delivery is limited to existing conditions of sale. BEU bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

FORCE MAJEURE

BEU shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by BEU or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of BEU.

USER CONTENT

The www.beuwatches.com website may include user generated content from for example social media applications. BEU does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

RETENTION OF TITLE

All products remain in BEU property until full payment is made.

FRAUD

All frauds are reported to the authorities and BEU reserves the right to cancel the purchase if any suspicion is raised.

GOVERNING LAW AND JURISDICTION

These terms and your use of the www.beuwatches.com website are governed by Swedish law. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to BEU’s right to prosecute a user at his/her place of residence.

TERMINATION

BEU reserves the right to terminate your account and/or your use of the www.beuwatches.com website at its sole discretion. For example, if BEU suspects that you have breached this terms of use. Such termination can be made without prior notice.

AMENDMENTS

BEU may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and BEU. You should therefore periodically visit this page to review the then current terms to which you are bound.

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